Last updated: · Henley Computer Repairs, 6 Hart Street, Henley-on-Thames, RG9 2AU
Henley Computer Repairs is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The data controller is Henley Computer Repairs, trading from 6 Hart Street, Henley-on-Thames, Oxfordshire, RG9 2AU. You can contact us at [email protected] or by calling 01491 523100.
2. What Data We Collect
We may collect the following personal data:
- Name, telephone number, and email address when you contact us or book a repair
- Address, where a home or business visit is required
- Details of your device and the fault reported
- Payment information (we do not store card details)
- Technical data from devices left with us for repair, where necessary to carry out the service
3. How We Use Your Data
We use your data to:
- Provide and manage the repair or IT support service you have requested
- Contact you regarding your repair or service booking
- Send invoices and process payments
- Comply with legal obligations
Our lawful basis for processing is contract performance (to deliver the service you have requested) and legitimate interests (to manage our business effectively).
4. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, and to comply with legal or accounting requirements — typically no longer than 6 years in line with HMRC guidelines.
5. Sharing Your Data
We do not sell or rent your personal data. We may share data with trusted third-party service providers (such as parts suppliers or payment processors) solely for the purpose of delivering your service. All third parties are required to maintain appropriate security and use your data only as instructed.
6. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (the "right to be forgotten")
- Object to or restrict processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
7. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Access to personal data is restricted to those who need it to provide our services.
Cookie Policy
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Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
Henley Computer Repairs, 6 Hart Street, Henley-on-Thames, RG9 2AU
Tel: 01491 523100
Email: [email protected]